NICHOLAS A
Hotel managers in Rukungiri District have been urged to adhere to standard operating procedures in order to improve service delivery and strengthen the district’s reputation as a hospitable tourism destination.
The call was made by Innocent Asiimwe, a Licensing Officer at the Uganda Tourism Board, during a workshop held in Rukungiri District aimed at equipping hotel managers with knowledge and skills to improve service standards in the hospitality sector.
Asiimwe emphasized the importance of complying with established standards, particularly in areas such as sanitation and health, safety and security, customer care, and regulatory requirements including licensing and tax compliance. He also expressed concern over some hotels operating without valid licenses, noting that such operations are illegal and undermine efforts to improve the quality of services in the tourism sector.
He encouraged hotel operators not to fear competition, explaining that healthy competition can motivate businesses to work harder and improve service delivery for visitors and residents alike.
The Deputy Chief Administrative Officer of Rukungiri District, Hillary Agaba, noted that the district is strategically positioned with several tourism attractions, including proximity to Queen Elizabeth National Park and Lake Edward. He said these attractions continue to draw visitors who require quality accommodation and hospitality services.
Agaba added that the district leadership remains committed to supporting initiatives that promote tourism development and improve hospitality services within the district.
Rukungiri District Tourism Officer Bingana Onyete said that although the district already has a number of good hotels, there is still a need to formally grade them according to internationally recognized standards such as five-star, four-star, and three-star classifications. He revealed that efforts are underway in collaboration with the Uganda Tourism Board to facilitate the grading process in order to improve service quality.
Meanwhile, Apollo Muzoora, manager of Platinum Classic Suites, expressed appreciation to the Uganda Tourism Board for organizing the workshop. He said the training had provided hotel managers with valuable knowledge on improving their services, complying with the law, and observing standard operating procedures.
Rukungiri Municipal Health Inspector Evas Asiimwe also welcomed the initiative, noting that the municipal inspectorate has continuously ensured that hotels operate under proper health and sanitation conditions. She commended the Uganda Tourism Board for supporting and strengthening their efforts to improve standards in the hospitality sector.
