NELSON K
Residents of Kacereere Town Council in Rubanda District have raised concerns over the long distances they travel to collect their National Identification Cards from the National Identification and Registration Authority (NIRA) offices at the district headquarters.
According to residents, the journey—sometimes exceeding 35 kilometers—has placed a heavy burden on communities not only in Kacereere but also in other remote areas. Many say the process consumes both time and financial resources, especially due to high transport costs.
The concerns were highlighted in an interview with Boona Radio, where local leaders, including Nyamatembe Cell LC1 Chairperson Mr. Mbabazi Jefry and Bugandro Cell LC1 Chairperson Mr. Kajura Moses, emphasized the need for more accessible services. They noted that the current system has made it expensive for residents to obtain their IDs, as they must travel to Rubanda Town where the NIRA office is located.
Mr. Jefry pointed out that vulnerable groups such as the elderly and persons with disabilities are the most affected. He explained that some residents are required to make multiple trips after being asked to return on different days, which further increases their hardship.
Kashasha Town Council District Councillor Godwin Mpirigwe also expressed concern about the challenges faced by residents in distant areas. He called on the relevant authorities to establish outreach centers at sub-county level to bring services closer to the people.
In response, the Rubanda District Registration Officer, Mr. Nansasira Eliab, acknowledged the concerns and noted that several outreach centers were set up during the recently concluded National ID renewal campaign. He said these centers, located in Habuhutu–Mugyera Town Council, Ruhija Sub-county, Bubaare, and Nyamweru Sub-county, are still operational and continue to support ID collection.
Mr. Eliab further revealed that plans are underway to establish an outreach center in Kacereere Town Council. He assured residents that efforts are being made to extend services to all sub-counties and appealed for patience as the process is being implemented.
